What does ClickPay do for residents and property managers?
ClickPay is a platform for rent, condo and association payments. Learn where to pay, what a confirmation records and how to resolve a balance discrepancy.
ClickPay processes housing payments for participating properties, including rent, condo charges and association dues. You may see it branded as LOFT Payments by ClickPay. It is a payment service, not the landlord or the party that negotiates the lease. Use the portal your property manager confirms is associated with your building and account.
What happens when a resident makes a payment?
A resident chooses a charge or amount and an available payment method, checks any displayed fee, then submits the payment. Available methods and fees depend on the property and payment type. ClickPay’s resident guide explains its payment options. Save the confirmation and check both payment history and the property ledger. A confirmation that a payment was submitted is not proof that it settled or that the entire balance is now zero.
Who should help if the amount looks wrong?
Imagine a resident receives a confirmation for $1,500 but the ledger still shows $100 due. First compare the posted charges, payment date, payment status and any prior balance. Do not submit another $1,500 just to clear the screen. For a disputed parking charge, ask the property manager about the underlying bill; for a portal or transaction issue, use the payment support channel. This is a different workflow from the applicant verification that Rent Butter provides.